Case management practice: is technology helping or hindering practice?

Ellen Fink-Samnick¹, Lynn S Muller

• ¹Lynn S. Muller, RN, BA-HCM, CCM, JD, is a nurse attorney and managing partner of Muller & Muller. She is a CCM with extensive nursing and case management experience. Her practice includes family law, wills, trusts and estates, defense of health care professionals before the state licensing boards, as well as transactional and consulting work for practitioners and health care companies on such issues as regulatory investigation and compliance. Lynn is an adjunct professor in the Doctor of Nursing Program at Saint Peters University, where she teaches Legal and Ethical Parameters of Advance Practice Nursing and Health Policy and Politics. She is the author of numerous articles in professional journals and is the author of the legal chapters of the third edition of Case Management: A Practical Guide for Education and Practice and the second edition of CMSA Core Curriculum for Case Management. She is a former commissioner of CCMC, past president of the NJ Chapter of CMSA, and a former public defender, judge, and councilwoman. Ellen Fink-Samnick, MSW, ACSW, LCSW, CCM, CRP, Principal of EFS Supervision Strategies, LLC, is an industry expert who empowers health care's Transdisciplinary workforce through professional speaking, mentoring, and consultation. She is adjunct faculty for George Mason University's College of Health & Human Services, Program Consultant for University of California San Diego Extension Case Management Certificate Program, trainer for the National Association of Social Workers, Director of Social Work education for Athena Forum, LinkedIn Moderator for Ellen's Ethical Lens©, and Editorial Board Member for Lippincott's Professional Case Management.