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Negotiating technology-mediated interaction in health care.
1Department of Adult Learning and Counselling, Norwegian University of Science & Technology (NTNU) , Trondheim, Dragvoll, 7491 Norway.
Social Theory & Health : STH
|February 17, 2015
Summary
Health personnel adapt to new communication technologies by managing performance, immediacy, social cues, and commitment. This technology integration redefines
Area of Science:
- Health Informatics
- Sociology of Health
- Communication Studies
Background:
- The healthcare sector is increasingly adopting technologies to mediate interactions, reducing reliance on face-to-face meetings.
- Technologies like electronic messages, video conferences, and online forums are becoming prevalent in healthcare settings.
Purpose of the Study:
- To investigate health personnel's experiences and work involved in making sense of technology-mediated interactions in healthcare.
- To analyze how new interaction frames emerge and influence healthcare work practices.
Main Methods:
- Qualitative analysis based on interviews from two Norwegian research projects.
- Drawing on Erving Goffman's theories of interaction and frames.
Main Results:
- Health personnel engage in specific work to navigate technology-mediated interactions, categorized into four key areas.
- These areas include performing competently, negotiating immediacy, enabling social cues, and establishing/maintaining commitment.
Conclusions:
- Mediating technologies redefine expectations of 'good' healthcare work, moving beyond mere efficiency gains.
- Healthcare professionals face challenges and must adapt work practices to effectively integrate these new technologies.
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