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Related Concept Videos

Barriers to Effective Communication II01:21

Barriers to Effective Communication II

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The barriers to effective communication also include cultural barriers, semantic barriers, gender barriers, and time constraints.
Cultural barriers:
Differences in values, beliefs, religion, knowledge, and tradition can significantly impact communication. Awareness of nonverbal cues is critical, especially when conversing with a patient from a different culture. What appears appropriate in one culture may be inappropriate in another.
Semantic barriers:
As a result of their tendency to use...
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Endoscopic Procedures I: Esophagogastroduodenoscopy01:29

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An Esophagogastroduodenoscopy (EGD) is a diagnostic procedure in which an endoscopist uses a flexible, lighted endoscope to visualize the upper gastrointestinal (GI) tract. The procedure includes visualizing the oropharynx, esophagus, stomach, and the first part of the small intestine, the duodenum.
During an EGD, the endoscope can be used to:
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Endoscopic Procedures V: ERCP01:26

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Endoscopic Retrograde Cholangiopancreatography (ERCP) is a diagnostic procedure that combines endoscopy and fluoroscopy to diagnose and treat conditions related to the bile ducts, pancreatic ducts, and gallbladder. This procedure is beneficial for identifying and addressing blockages, gallstones, strictures, and tumors within the biliary or pancreatic systems. ERCP is both diagnostic and therapeutic, offering the ability to visualize and treat identified problems in one session.
Patient...
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Role of Communication in the Nursing Process II: Planning and Implementation01:25

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Several factors are considered while creating a patient's care plan. Motivation is a factor in improving communication, and patients often require encouragement to try different approaches involving significant change. It is essential to involve the patient and family in decisions about the plan of care to determine whether the suggested methods are acceptable. Consider meeting critical comfort and safety needs before introducing new communication methods and techniques. Allow adequate time...
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Techniques of Therapeutic Communication II: Focusing, Paraphrasing, and Summarizing01:23

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Focusing involves centering a conversation on a message's critical elements or concepts. Focusing is valuable if the talk is vague or patients begin to repeat themselves. Sometimes, when patients are asked about their symptoms, they may go off-topic and try to tell their entire life story. Respectfully, the nurse should bring the conversation back into focus.
This therapeutic technique can also be used when a patient brings up pertinent information during a health-related conversation. The...
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Endoscopic Studies II: Thoracocentesis01:26

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Thoracentesis(Thoracocentesis), commonly known as pleural tap, is a medical procedure where a 22 gauge needle is inserted into the pleural space, the area between the lung and chest wall. This procedure is commonly performed to diagnose or treat various respiratory disorders.
Description
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Updated: Feb 27, 2026

Structured Approach to Colonoscopy Technique Optimization: A Single-Center Experience with Novice Endoscopists
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Structured Approach to Colonoscopy Technique Optimization: A Single-Center Experience with Novice Endoscopists

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Effective communication enhances the patients' endoscopy experience.

D P Toomey1, M Hackett-Brennan2, G Corrigan2

  • 1Endoscopy Suite, Department of Surgery, St. Luke's Hospital, Kilkenny, Co. Kilkenny, Ireland. toomey.des@gmail.com.

Irish Journal of Medical Science
|February 19, 2015
PubMed
Summary

Improving the endoscopy pathway through enhanced information and staff communication significantly reduced patient anxiety and discomfort. This audit led to a 95% overall patient satisfaction rate, demonstrating the effectiveness of these procedural changes.

Keywords:
ColonoscopyConsentEducationEndoscopy

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Area of Science:

  • Gastroenterology
  • Patient Experience Research

Background:

  • Endoscopic procedures are frequently associated with patient stress and anxiety.
  • Optimizing the patient journey is crucial for improving healthcare outcomes.

Purpose of the Study:

  • To audit and enhance the endoscopy patient pathway.
  • To improve overall patient satisfaction through targeted interventions.

Main Methods:

  • A prospective survey of endoscopy patients was conducted.
  • System improvements were identified based on initial survey data and subsequently implemented.
  • A follow-up survey assessed the impact of implemented changes.

Main Results:

  • Patient anxiety at home decreased significantly (median 2 vs. 1, p < 0.01).
  • Staff education improved information delivery regarding sedation, discomfort, complications, findings, and follow-up (p < 0.01 for most).
  • Gloucester Comfort Scores improved (median 1 vs. 0, p < 0.01), and feelings of invasion/trauma decreased, with 95% overall patient satisfaction.

Conclusions:

  • Structured information leaflets and enhanced staff communication are effective in reducing patient anxiety.
  • These interventions significantly improve the patient experience during endoscopy.
  • The implemented changes are now standard operating procedures, ensuring sustained improvements.