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Updated: Apr 16, 2026

Ultrasonographic Assessment During Cardiopulmonary Resuscitation
Published on: October 24, 2020
Cardiac arrest diagnostic accuracy of 9-1-1 dispatchers: a prospective multi-center study
Christian Vaillancourt1, Manya Charette2, Ann Kasaboski2
1Department of Emergency Medicine, University of Ottawa, Ottawa, ON, Canada; Ottawa Hospital Research Institute, University of Ottawa, Ottawa, ON, Canada; Department of Epidemiology and Community Medicine, University of Ottawa, ON, Canada.
Insights
9-1-1 dispatchers demonstrated fair sensitivity and modest specificity in identifying out-of-hospital cardiac arrest (OOHCA). Inappropriately, few patients not experiencing OOHCA received chest compressions, supporting current dispatch-assisted CPR protocols.
Area of Science:
- Emergency Medical Services
- Public Health
- Cardiology
Background:
- Accurate identification of out-of-hospital cardiac arrest (OOHCA) by 9-1-1 dispatchers is crucial for timely intervention.
- Assessing dispatcher accuracy in recognizing OOHCA and the frequency of CPR instructions for non-cardiac arrest patients is important for protocol evaluation.
Purpose of the Study:
- To evaluate the accuracy of 9-1-1 dispatchers in identifying out-of-hospital cardiac arrest (OOHCA) via telephone.
- To determine the rate of CPR instruction and chest compression delivery in patients not experiencing cardiac arrest.
Main Methods:
- A multi-center, prospective cohort study involving adult OOHCA patients.
- Review of 2260 9-1-1 call recordings for unconscious patients where cardiac arrest was considered.
- Standardized data collection by trained dispatchers not healthcare professionals.
Main Results:
- Dispatchers achieved 65.9% sensitivity and 32.3% specificity in recognizing OOHCA.
- Among 724 non-OOHCA cases, dispatchers incorrectly suspected cardiac arrest in 490 instances.
- Only 2.4% of all patients inappropriately received chest compressions.
Conclusions:
- 9-1-1 dispatchers exhibit fair sensitivity and modest specificity for OOHCA recognition.
- The low rate of CPR in non-arrest patients supports the continued use of dispatch-assisted CPR instructions.
Introduction:
We sought to determine the ability of 9-1-1 dispatchers to accurately determine the presence of out-of-hospital cardiac arrest (OOHCA) over the telephone, and to determine the frequency with which CPR instructions are initiated and chest compressions delivered in patients not in cardiac arrest.
Methods:
We conducted a multi-center, prospective cohort study of adult OOHCA patients not witnessed by EMS for which resuscitation was attempted. Dispatchers were not health care professionals and received 6 weeks of training followed by a 6-month preceptorship. We reviewed 9-1-1 call digital recordings for all unconscious patients for which the possibility of cardiac arrest was considered using a piloted standardized data collection sheet.
Results:
We reviewed 2260 recordings occurring between January 2008 and October 2009. Among those, 1536 were confirmed OOHCA, and 724 were not. Among the 1536 confirmed OOHCA cases, 1012 were recognized by dispatchers and 524 were not. Among the 724 cases not in cardiac arrest, dispatchers suspected cardiac arrest was present in 490 and absent in 234. OOHCA diagnostic accuracy characteristics were: sensitivity 65.9% (95% CI 63.5-68.2%), specificity 32.3% (95% CI 29.0-35.9%), PPV 67.4%, and NPV 30.9%. Dispatchers believed that OOHCA was present in 490/2260 (21.7%) cases when it was not, resulting in 54/490 (11.0%) patients inappropriately receiving chest compressions, or 54/2260 (2.4%) of the whole cohort.
Conclusions:
Dispatchers had a fair sensitivity and modest specificity for the recognition of OOHCA. We found a very small number of patients receiving CPR when not in cardiac arrest, supporting the current use of dispatch-assisted CPR instructions.
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