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Using the Patient Centered Observation Form: Evaluation of an online training program
Misbah Keen1, Jeanne Cawse-Lucas2, Jan Carline1
1Department of Family Medicine, University of Washington, School of Medicine, Seattle, USA; Department of BioMedical Informatics and Medical Education, University of Washington, School of Medicine, Seattle, USA.
The Improving Communication Assessment Program (ICAP) effectively trains users of the Patient Centered Observation Form (PCOF). Trainees showed high agreement with experts and satisfaction, especially when viewing common communication skills first.
Area of Science:
- Medical Education
- Communication Skills Training
- Healthcare Professional Development
Background:
- The Patient Centered Observation Form (PCOF) is a tool for trainees to identify and describe communication skills.
- Enhancing self-awareness of skill use is crucial for effective communication in healthcare.
- Online modules can supplement traditional training methods.
Purpose of the Study:
- To evaluate the effectiveness and ease of use of the Improving Communication Assessment Program (ICAP) online module.
- To determine if ICAP prepares trainees to accurately utilize the PCOF.
- To assess the impact of video viewing sequence on learning outcomes.
Main Methods:
- 211 medical students, residents, and educators viewed two videos demonstrating common and better communication skill use.
- Participants rated videos using the PCOF, with randomized video sequence.
- Assessment included agreement with expert ratings, ease of use, learning, and confusion.
Main Results:
- Trainees achieved high agreement (.83) with expert assessments and reported high satisfaction (mean 4.18/5).
- Viewing the common skill video first led to significantly higher expert agreement (.87 vs .79) and satisfaction (4.36 vs 4.02).
- Participants reported learning diverse concepts with minimal confusion.
Conclusions:
- ICAP training effectively prepares users for the PCOF, enhancing communication skill assessment and teaching.
- The module facilitates peer observation and feedback, enriching the training experience.
- ICAP may accelerate communication skills training for various healthcare professionals.
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