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Conflict management styles among Iranian critical care nursing staff: a cross-sectional study
Mohammad Reza Ahanchian1, Amir Emami Zeydi, Mohammad Reza Armat
1Mohammad Reza Ahanchian, PhD, is graduated with Bachelor of Science Degree in Educational Management and Planning in 1987, from Isfahan University. He completed his Master's of Science Degree in Educational Management in Tehran University in 1990 and his PhD in Philosophy of Educational Management in Tehran University for Teacher Training, Iran, in Companion with Education School of Sheffield University, UK, 2002. Currently, he is an associate professor of Educational Management at the School of Education and Psychology, Ferdowsi University of Mashhad, Iran. Amir Emami Zeydi, MSN, CCRN, is graduated with Bachelor of Science Degree in Nursing in 2008, and Master's of Science Degree in Critical Care Nursing in 2011, from Mazandaran University of Medical Sciences, Sari, Iran. Currently, he is a PhD candidate in Nursing at the Mashhad School of Nursing and Midwifery, Mashhad University of Medical Sciences, Iran. Mohammad Reza Armat, MSN, is graduated from Mashhad University of Medical Sciences in 1991 with a Bachelor of Science Degree in Nursing. He completed his Master's of Science Degree in Nursing in Tarbiat Modarres University in 1995. He is an instructor in North Khorasan University of Medical Sciences, Bojnourd, Iran. Currently, he is a PhD candidate in Nursing at the Mashhad School of Nursing and Midwifery, Mashhad University of Medical Sciences, Iran.
Background:
Conflict among nurses has been recognized as an extremely important issue within health care settings throughout the world. Identifying the conflict management style would be a key strategy for conflict management.
Objective:
The aim of this study was to evaluate the prevalence of conflict management styles and its related factors among Iranian critical care nursing staff.
Methods:
In a descriptive cross-sectional study, a total of 149 critical care nurses who worked in the critical care units of 4 teaching hospitals in Sari (Iran) were evaluated. A 2-part self-reported questionnaire including personal information and Rahim Organizational Conflict Inventory II was used for data collection.
Results:
Although Iranian critical care nurses used all 5 conflict management styles to manage conflict with their peers, the collaborating style was the most prevalent conflict management style used by them, followed by compromising, accommodating, avoiding, and competing. Male gender was a predictor for both compromising and competing styles, whereas position and shift time were significant predictors for compromising and competing styles, respectively.
Discussion:
Based on the results of this study, nurse managers need to take these factors into account in designing programs to help nurses constructively manage unavoidable conflicts in health care setting.
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