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Person-centred care in dentistry--the patients' perspective
British Dental Journal
|April 11, 2015
Summary
Person-centred care (PCC) in general dental practice is crucial for high-quality patient experiences. Patients value relational aspects like connection and communication, alongside functional elements, for effective dental care.
Area of Science:
- Dental Public Health
- Patient-Centred Care Research
- Qualitative Health Research
Background:
- Patient-centred care (PCC) is a key quality dimension in healthcare, with patient experience increasingly used as a quality marker in the UK's National Health Service (NHS).
- A pilot Dental Quality and Outcomes Framework (DQOF) in the UK incorporates patient experience as a core domain.
- There is a recognized gap in understanding PCC within dentistry, with limited published evidence available.
Purpose of the Study:
- To explore patient perspectives on the essential features of person-centred care (PCC) within general dental practice.
- To identify and understand the patient-defined components of high-quality, person-centred dental care.
Main Methods:
- Qualitative study employing in-depth, semi-structured interviews.
- Purposive sampling of 16 patients from Southwest England.
- Thematic analysis of transcribed interview data.
Main Results:
- Person-centred care (PCC) is considered fundamental to high-quality dental treatment.
- Relational aspects (connection, attitude, communication, empowerment, feeling valued) are central to PCC.
- Functional aspects (healthcare system, physical environment) also influence the delivery of PCC.
Conclusions:
- A patient-derived model of PCC in dentistry has been developed.
- This model can inform the creation of tools to measure PCC in future dental quality frameworks, such as the DQOF.
- Understanding patient perspectives is vital for enhancing dental care quality.
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