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Applying an eMASS Customization Program as a Research Tool to Evaluate Consumer Benefits
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Syahrul Nizam Kamaruzzaman1, C O Egbu, Emma Marinie Ahmad Zawawi
1Department of Building Surveying, Faculty of the Built Environment, University of Malaya, 50603, Kuala Lumpur, Malaysia, syahrulnizam2013@yahoo.com.
Occupant satisfaction with office environments significantly impacts productivity. This study found that office appearance, supported by maintenance, most influences overall satisfaction, highlighting its importance for a productive workplace.
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