Operational readiness: an integral part of the facility planning process

Area of Science:

• Healthcare Management
• Project Management
• Organizational Change

Background:

• Large capital building projects require careful planning for successful facility occupancy.
• Operational readiness is a key factor in minimizing disruptions during transitions.
• St. Joseph's Healthcare undertook a significant facility upgrade.

Purpose of the Study:

• To describe the operational readiness strategy implemented by St. Joseph's Healthcare for a new facility.
• To identify key components and challenges in managing a large-scale facility transition.
• To evaluate the effectiveness of a structured approach to operational readiness.

Main Methods:

• A structured operational readiness strategy was developed.
• Individual work plan meetings and integration tools were utilized.
• A Train-the-Trainer model was employed for orienting over 1100 staff.
• Process improvement support was provided.

Main Results:

• The structured approach facilitated a smooth transition to the new facility.
• The Train-the-Trainer model enabled efficient orientation of a large staff.
• Coordinating customized training required significant resource allocation for backfill.
• Dedicated resources were essential for supporting managers pre- and post-occupancy.

Conclusions:

• A comprehensive operational readiness strategy is vital for large capital projects.
• Structured planning, effective training, and dedicated resources are critical success factors.
• Managing the demands on staff and managers requires proactive support.
• The St. Joseph's Healthcare experience highlights the benefits of a systematic readiness approach.