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The MOVE study: a study protocol for a randomised controlled trial assessing interventions to maximise attendance at
Joshua D Newton1, Ruth Klein2, Adrian Bauman3
1Department of Marketing, Deakin Business School, Deakin University, 70 Elgar Road, Burwood, VIC, 3125, Australia. j.newton@deakin.edu.au.
BMC Public Health
|May 1, 2015
Summary
This study tests if incentives and customer relationship management can boost use of a new community exercise facility. The goal is to encourage sustained physical activity and improve well-being.
Area of Science:
- Public Health
- Behavioral Science
- Health Promotion
Background:
- Physical activity offers significant health benefits, but many adults remain insufficiently active.
- Built environment modifications, like community facilities, can promote physical activity.
- Integrating usage-encouraging interventions with facility development is crucial.
Purpose of the Study:
- To evaluate the effectiveness of two interventions in promoting sustained use of a new community physical activity facility.
- To assess the impact of attendance incentives and tailored support on facility engagement.
Main Methods:
- A two-year randomized controlled trial involving 1,300 physically inactive adults (aged 18-70).
- Participants assigned to control, attendance incentives only, or attendance incentives plus customer relationship management (CRM) support.
- Primary outcomes include facility usage, physical activity levels, and well-being measures.
Main Results:
- The study will determine if CRM strategies enhance physical activity facility utilization.
- It will identify effective intervention strategies for different population segments.
- Cost-effectiveness of interventions will be analyzed.
Conclusions:
- Customer relationship management systems may be effective in promoting long-term engagement with physical activity facilities.
- Findings will inform public health strategies for increasing physical activity participation.
- The study contributes to understanding behavioral interventions in community settings.

