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Employee assistance program evaluation. Employee perceptions, awareness, and utilization.

T Moore

    AAOHN Journal : Official Journal of the American Association of Occupational Health Nurses
    |December 1, 1989
    PubMed
    Summary
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    This study assessed employee awareness and satisfaction with their Employee Assistance Program (EAP). Findings highlight the EAP's value and identify areas for improvement to better meet employee needs.

    Area of Science:

    • Occupational Health
    • Human Resources Management
    • Organizational Psychology

    Background:

    • Employee Assistance Programs (EAPs) are crucial for supporting workforce well-being.
    • Regular program evaluation is essential for maintaining EAP quality and effectiveness.
    • Assessing employee perception is key to understanding EAP utilization and impact.

    Purpose of the Study:

    • To evaluate employee awareness of the existing Employee Assistance Program (EAP).
    • To gauge employee satisfaction levels with the current EAP services.
    • To gather employee feedback on concerns impacting EAP usage and identify areas for program enhancement.

    Main Methods:

    • A survey was conducted among employees to gather data.
    • The survey focused on awareness, satisfaction, and areas of concern regarding the EAP.

    Related Experiment Videos

  • Data collected aimed to inform management and guide future EAP development.

    • Main Results:

    • The survey confirmed the EAP's perceived value among employees.
    • Identified specific areas requiring modification to enhance employee engagement with the EAP.
    • The evaluation process itself served as a communication tool, reminding employees of EAP availability.

    Conclusions:

    • Periodic EAP evaluation is vital for sustained program quality.
    • Employee feedback is instrumental in refining EAP services to meet evolving needs.
    • The EAP functions as a valuable resource, with communication strategies enhancing its accessibility and utility.