Understanding Nonurgent Pediatric Emergency Department Visits: Using Hospital and Family-Centric Data to Inform

Deborah Swavely1, Kathy Baker, Krista Bilger

  • 1Health Systems Research and Innovation (Dr Swavely, Ms Baker, and Mr Zimmerman) and Department of Emergency Medicine (Ms Bilger and Mr Martin), Lehigh Valley Health Network, Allentown, Pennsylvania.

Insights

Parents struggled to differentiate urgent pediatric conditions, leading to emergency department visits for nonurgent issues. Perceived access barriers and a preference for primary care physicians did not prevent ED use.

Area of Science:

  • Pediatrics
  • Health Services Research
  • Qualitative Research

Background:

  • Emergency department (ED) utilization for pediatric nonurgent problems presents significant population and financial challenges.
  • Understanding parental decision-making for seeking emergency care is crucial for optimizing healthcare resource allocation.

Purpose of the Study:

  • To analyze the population and financial impact of emergency department use for pediatric nonurgent problems.
  • To explore parental perceptions and decision-making processes when seeking care for young children with nonemergent conditions.

Main Methods:

  • A mixed-method study was employed, starting with an analysis of population and financial impacts.
  • A phase 2 qualitative case study involved interviews with 23 adults accompanying children under 4 years with nonemergent fever.

Main Results:

  • Participants demonstrated difficulty distinguishing between urgent and nonurgent pediatric conditions.
  • Perceived limitations in accessing timely primary care influenced healthcare-seeking behaviors.
  • Despite a preference for their child's primary care physician, participants opted for emergency department care.

Conclusions:

  • Parental inability to differentiate condition urgency and perceived access barriers contribute to inappropriate emergency department use for pediatric nonurgent issues.
  • Interventions aimed at improving parental health literacy and primary care accessibility may reduce nonurgent emergency department visits.

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