Jove
Visualize
Contact Us
JoVE
x logofacebook logolinkedin logoyoutube logo
ABOUT JoVE
OverviewLeadershipBlogJoVE Help Center
AUTHORS
Publishing ProcessEditorial BoardScope & PoliciesPeer ReviewFAQSubmit
LIBRARIANS
TestimonialsSubscriptionsAccessResourcesLibrary Advisory BoardFAQ
RESEARCH
JoVE JournalMethods CollectionsJoVE Encyclopedia of ExperimentsArchive
EDUCATION
JoVE CoreJoVE BusinessJoVE Science EducationJoVE Lab ManualFaculty Resource CenterFaculty Site
Terms & Conditions of Use
Privacy Policy
Policies

Related Experiment Videos

Dealing with 'difficult' patients--what goes wrong.

S Cembrowicz

    The Practitioner
    |April 8, 1989
    PubMed
    Summary
    This summary is machine-generated.

    Learn how general practitioners (GPs) can manage difficult patient interactions and ensure safety. Effective communication and self-awareness are key to preventing violence and protecting doctors during home visits.

    Related Concept Videos

    You might also read

    Related Articles

    Articles linked to this work by shared authors, journal, and citation graph.

    Sort by
    Same author

    A national database of medical error.

    Journal of the Royal Society of Medicine·2000
    Same author

    A troubled colleague who asks for help.

    The Practitioner·2000
    Same author

    An abusive patient who upsets staff.

    The Practitioner·1999
    Same author

    A family history of breast Ca.

    The Practitioner·1997
    Same author

    A missed diagnosis.

    The Practitioner·1996
    Same author

    A surgeon with HIV.

    The Practitioner·1996
    Same journal

    Improving pain control in diabetic neuropathy.

    The Practitioner·2017
    Same journal

    Tailor management to the patient with fibroids.

    The Practitioner·2017
    Same journal

    Preventing stroke and assessing risk in women.

    The Practitioner·2017
    Same journal

    Depression in adults linked to maltreatment in childhood.

    The Practitioner·2017
    Same journal

    Early referral improves long-term outcomes in rheumatoid arthritis.

    The Practitioner·2017
    Same journal

    Diagnosing and managing mild cognitive impairment.

    The Practitioner·2017
    See all related articles

    Area of Science:

    • Medical communication
    • Patient safety
    • Conflict resolution

    Background:

    • Difficult patient encounters pose risks to healthcare professionals.
    • Emotional patients require specialized communication strategies.
    • Physician safety during home visits is a critical concern.

    Purpose of the Study:

    • To provide guidance on managing challenging patient situations.
    • To enhance general practitioners' (GPs) skills in handling emotional patients.
    • To outline safety measures for doctors during patient visits.

    Main Methods:

    • Review of non-verbal communication cues.
    • Application of counseling techniques.
    • Implementation of common-sense safety protocols.

    Related Experiment Videos

    Main Results:

    • Tactful management can de-escalate potentially violent situations.
    • Awareness of non-verbal signals improves patient interaction.
    • Safety measures protect doctors during home and street visits.
    • Self-awareness of personal feelings is crucial for effective management.

    Conclusions:

    • Effective communication and de-escalation strategies are vital for GPs.
    • Prioritizing physician safety through practical measures is essential.
    • Understanding and managing emotions, both patient's and physician's, enhances care and safety.