Knowledge management, health information technology and nurses' work engagement
Paul H J Hendriks1, Paul E M Ligthart, Roel L J Schouteten
1Paul H.J. Hendriks, PhD, is Professor of Organizations and Knowledge, Institute for Management Research, Radboud University Nijmegen, The Netherlands. E-mail: p.hendriks@fm.ru.nl. Paul E.M. Ligthart, PhD, is Assistant Professor of Strategic Management, Institute for Management Research, Radboud University Nijmegen, The Netherlands. Roel L.J. Schouteten, PhD, is Assistant Professor of Strategic Human Resource Management, Institute for Management Research, Radboud University Nijmegen, The Netherlands.
Health information technology (HIT) impacts nurses' explicit knowledge but not tacit knowledge or work engagement. Tacit knowledge is crucial for work engagement, while explicit knowledge only influences it indirectly.
Area of Science:
- Nursing Informatics
- Knowledge Management in Healthcare
- Health Information Technology Impact
Background:
- Knowledge management (KM) in hospitals involves sharing and using healthcare professionals' knowledge.
- Health information technology (HIT) plays a role in creating and disseminating knowledge within healthcare settings.
Purpose of the Study:
- To investigate how HIT influences nurses' explicit and tacit knowledge.
- To examine the relationship between HIT, nurses' knowledge, and work engagement.
Main Methods:
- A quasi-experimental study involving 74 nurses in a Dutch hospital.
- Data collected via pre- and post-tests using validated surveys over 3 months.
- Partial least squares modeling used for data analysis.
Main Results:
- Nurses' tacit knowledge strongly predicts work engagement.
- Explicit knowledge indirectly affects work engagement through tacit knowledge.
- HIT implementation improved explicit knowledge but did not significantly impact tacit knowledge or work engagement.
Conclusions:
- Systematically distinguishing between tacit and explicit knowledge is vital for HIT/KM program implementation.
- Enhancing tacit knowledge, not just explicit information, is key to increasing nurse work engagement.
- Focusing solely on information feedback may not improve nurses' work engagement.
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