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Pooled Open Blocks Shorten Wait Times for Nonelective Surgical Cases
Ana C Zenteno1, Tim Carnes, Retsef Levi
1*Operations Management, Massachusetts Institute of Technology, Sloan School of Management, Cambridge, MA †KPMG LLP, Amsterdam, The Netherlands ‡Perioperative Administration, Massachusetts General Hospital, Boston, MA §Stanford Hospital and Clinics, Stanford, CA; and ¶Business Planning Department, Partners Healthcare, Boston, MA.
Implementing an open-block scheduling strategy significantly reduced wait times for nonelective surgical patients at Massachusetts General Hospital. This data-driven approach improved operating room access and patient flow, even with increased surgical volumes.
Area of Science:
- Healthcare Management
- Surgical Operations
- Data-Driven Strategies
Background:
- Massachusetts General Hospital faced significant perioperative throughput challenges between 2009-2010.
- Over 30% of nonelective surgical patients experienced delays, impacting care access and bed availability.
Purpose of the Study:
- To assess the impact of a data-driven scheduling strategy on improving access to care for nonelective surgical patients.
- To evaluate the effectiveness of an
- open block
- strategy in enhancing surgical patient flow.
Main Methods:
- Designed and implemented a centralized
- open block
- strategy for nonelective surgical patients during prime operating room hours.
- Utilized discrete event simulation to predict the impact of adding operating rooms on patient delays.
Main Results:
- Average preoperative wait time for nonelective surgical patients decreased by 25.5% (P < 0.001) after implementation.
- Surgical patient volume increased by 9% while wait times decreased.
- Bed-days occupied by nonurgent patients pre-surgery declined by 13.3% with a 4.5% volume increase.
Conclusions:
- The
- open block
- strategy significantly improved nonelective patient flow at MGH when operating room availability was a key issue.
- Development of rigorous metrics was essential for performance evaluation.
- Strong managerial leadership was critical for successful organizational change and implementation.
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