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Recommendations for Telephone Counseling.

K E Ormond1, J Haun, L Cook

  • 1Department of Obstetrics and Gynecology, Division of Genetics, and Illinois Teratogen Information Service, Northwestern University Medical School, Chicago, IL.

Journal of Genetic Counseling
|July 5, 2015
PubMed
Summary
This summary is machine-generated.

Genetic counselors can use telephone counseling for various encounters, but guidance is lacking. This study offers a framework to optimize telephone genetic counseling sessions for better information delivery and documentation.

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Area of Science:

  • Genetics
  • Telehealth
  • Counseling Psychology

Background:

  • Telephone counseling is a convenient resource for health information.
  • Genetic counselors frequently use telephone consultations, often for teratogen information.
  • Limited literature exists on best practices for telephone genetic counseling.

Purpose of the Study:

  • To address the lack of guidance in telephone genetic counseling.
  • To provide a framework for optimizing telephone counseling encounters.
  • To outline information exchange and documentation standards for remote genetic services.

Main Methods:

  • Review of telephone counseling history.
  • Comparison of telephone vs. in-person counseling dynamics.
  • Development of a structured framework for telephone genetic counseling.

Main Results:

  • Telephone counseling offers unique advantages and challenges compared to in-person sessions.
  • Current practices lack standardized protocols for telephone genetic counseling.
  • A framework is proposed to enhance the effectiveness of telephone genetic counseling.

Conclusions:

  • Telephone counseling is an integral part of genetic counseling practice.
  • Standardized frameworks are needed to ensure quality and consistency in telephone genetic counseling.
  • Further research should explore the implementation and impact of structured telephone counseling protocols.