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A Strategic Study about Quality Characteristics in e-Health Systems Based on a Systematic Literature Review.

F J Domínguez-Mayo1, M J Escalona1, M Mejías1

  • 1Web Engineering and Early Testing (IWT2) Research Group, Department of Computer Languages and Systems, University of Seville, Avenida Reina Mercedes s/n, 41012 Seville, Spain.

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Summary

Managing e-Health Systems quality is challenging. This study identifies key quality characteristics for e-Health Systems through a systematic literature review, proposing a quality model for effective management.

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Area of Science:

  • Health Informatics
  • Software Engineering
  • Information Systems Quality

Background:

  • e-Health Systems quality management is complex and resource-intensive.
  • High stakes involved due to direct impact on patient health and quality of life.
  • Need for strategic approaches to ensure efficient and effective quality management.

Purpose of the Study:

  • Identify gaps in Quality Characteristics for e-Health Systems.
  • Determine the most studied and most utilized Quality Characteristics in e-Health.
  • Propose a foundational Quality Model for e-Health Systems quality management.

Main Methods:

  • Systematic Literature Review (SLR) focused on identifying Quality Characteristics in e-Health.
  • Analysis of existing research to detect studied and used quality attributes.
  • Strategic review to inform ICT organizations on quality management.

Main Results:

  • Identification of a gap in the understanding and application of Quality Characteristics for e-Health Systems.
  • Detection of the most prevalent and least studied Quality Characteristics.
  • Foundation laid for a Quality Model tailored to e-Health Systems.

Conclusions:

  • The study contributes essential knowledge to e-Health (Systems) quality management.
  • Provides insights into how current research evaluates quality in e-Health Systems.
  • A proposed Quality Model aims to enhance the strategic management of e-Health Systems quality.