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Crisis behavior: An exploration of theories in concert
Jason B McConnell1, Christine Crudo2
1Edward R. Murrow College of Communication, Washington State University, Pullman, Washington.
Objective:
How might prominent existing communication theory better explain behavior in a crisis context, when considered in concert with one another?
Design:
This theoretical work highlights the insight to be gained using Situational Crisis Communication Theory and Bandura's notions of self-efficacy to heighten the explanatory power of the Theory of Planned Behavior as applied to communication during times of crisis.
Conclusion:
Situational Crisis Communication Theory better explains how past experience with crisis influences the attitudes and social norms of crisis behavior, while Bandura's notion of self-efficacy speaks more directly to the availability of resources as contributing factors to perceived behavioral control in a crisis situation. As such, the incorporation of these well-developed notions into the broader framework of the Theory of Planned Behavior affords greater understanding of the relationship between communication and behavior during a crisis. Further exploration of this theoretical relationship is warranted.
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