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IT Downtime – A Cultural Shift.

Michael C W Caesar¹, Scott McIntaggart²

¹Senior director of Information Management at the University Health Network. He is a leader in large scale, complex quality improvement initiatives at UHN and across the Province, and has been the co-chair of UHN's IT Downtime Committee since its inception.

Healthcare Quarterly (Toronto, Ont.)

|July 14, 2015

Summary

This summary is machine-generated.

Healthcare organizations must prepare for information technology (IT) downtimes. University Health Network (UHN) shares its successful strategy for IT downtime preparedness, ensuring continued operations during system outages.

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Area of Science:

Health Informatics
Information Technology Management in Healthcare
Organizational Preparedness

Background:

Increasing digitization of clinical information in healthcare necessitates robust information technology (IT) infrastructure.
Healthcare organizations face risks associated with IT downtimes, impacting service delivery and operational continuity.
Organizational awareness and preparedness are crucial for mitigating the effects of system outages.

Purpose of the Study:

To outline the University Health Network's (UHN) approach to fostering a culture of IT downtime preparedness.
To demonstrate how a multi-faceted strategy can enable healthcare organizations to manage major IT downtimes effectively.

Main Methods:

Implementing organizational preparedness measures.
Establishing standardized incident management protocols.
Adopting a standardized recovery model for IT systems.

Main Results:

UHN has successfully managed major IT downtimes through a combined approach.
Preparedness is not solely an IT department responsibility but a shared organizational effort.
A standardized recovery model aids in efficient handling of system outages.

Conclusions:

A comprehensive strategy involving organizational preparedness, incident management, and a standardized recovery model is key to effective IT downtime management.
Fostering a culture of downtime preparedness ensures continued service delivery during system outages.
UHN's experience provides a valuable model for other healthcare organizations seeking to enhance their resilience to IT disruptions.