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Patient-Reported Use of Personalized Video Recordings to Improve Neurosurgical Patient-Provider Communication
Andrew J Meeusen1, Randall Porter1
1Division of Neurological Surgery, Barrow Neurological Institute.
Cureus
|July 17, 2015
Summary
Video recording patient medical visits improves memory and reduces anxiety. Patients reported high satisfaction and no legal issues, suggesting benefits outweigh risks for broader use in healthcare.
Area of Science:
- Medical Communication
- Patient Experience
- Digital Health
Background:
- Video recording medical visits is a common-sense approach to enhance patient-provider communication.
- Providing patients with recordings of their consultations can improve understanding and recall of medical information.
Purpose of the Study:
- To evaluate patient and provider experiences with video recording clinical encounters.
- To assess the utility of providing patients with video copies for informational purposes.
Main Methods:
- Over 2,800 neurosurgery patients were video recorded during consultations since 2009.
- Patients accessed recordings via a secure internet portal and were surveyed on usage and perceived benefits.
- Provider experiences were reviewed from clinical and medico-legal perspectives.
Main Results:
- 88% of surveyed patients found videos helpful, with 98.5% recommending the practice.
- Patients reported improved memory (73.6%) and reduced anxiety (50.2%) after viewing recordings.
- No medico-legal actions arose from video recordings among 2,807 patients.
Conclusions:
- Patient reception to video recording was highly positive, with significant reported improvements in memory and decreased anxiety.
- The study found no legal challenges related to providing patients with video recordings.
- The benefits of video recording in patient care, particularly in neurosurgery, appear to outweigh potential provider risks.
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