The Purpose of an Operations Manual

In the healthcare practice, proper systems are needed. As employees are hired, it is necessary to obtain and provide applications, resumes, job descriptions, daily office procedures, operating hours, and other such information. A proper workflow must be implemented to ensure that all work points to the purpose of patient retention and acquisition. One of the factors to ensure that all employees work from the same perspective is having a written formula of policies and procedures. Often called an operations manual, the document provides the framework upon which employees all base their approach to greeting patients, scheduling them, and billing them, and often to obtain referrals. This article reviews the components of a strong operations manual.