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Updated: Apr 6, 2026

Oral Health Assessment by Lay Personnel for Older Adults
Published on: February 2, 2020
Working With LGBT Baby Boomers and Older Adults: Factors That Signal a Welcoming Service Environment
Catherine F Croghan1, Rajean P Moone2, Andrea M Olson3
1a Croghan Consulting , Roseville , MN , USA.
Abstract:
Many providers recognize the importance of creating culturally competent services for lesbian, gay, bisexual, and transgender (LGBT) older adults. Although multiple resources list steps to make professional practices more LGBT-welcoming, these resources provide no empirical data to support their recommendations. LGBT older adults (N = 327) were asked to describe what signals that a provider is LGBT-welcoming. Six of the top 10 signals related to provider behavior and suggest the importance of staff training; the balance included display of signage and rainbow flags, use of inclusive language on forms and the presence of LGBT-identified staff. Results provide evidence-based recommendations for working with LGBT older adults.
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