Decision Support Systems and Line Performance: Case of Gold Coast University Hospital

Computer-based decision support information systems have been promoted for their potential to improve physician performance and patient outcomes and support clinical decision making. The current case study reported design and implementation of a high-level decision support system (DSS) which facilitated the flow of data from operational level to top managers and leadership level of hospitals. The results shows that development of a DSS improve data connectivity, timing, and responsiveness issues via centralised sourcing and storing of principal health-related information in the hospital. The implementation of the system has resulted in significant enhancements in outpatient waiting times management.