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Performance Evaluations and Victim Satisfaction With State Compensation for Violent Crime: A Prospective Study
M J J Kunst1, N N Koster1, J Van Heugten1
11 Leiden University, The Netherlands.
Journal of Interpersonal Violence
|July 31, 2015
Summary
Victims of violent crime are more satisfied with state compensation schemes when their expectations regarding treatment and information are met, not just financial compensation. Procedural justice significantly impacts victim satisfaction.
Area of Science:
- Social Sciences
- Psychology
- Criminology
Background:
- Satisfaction is an affective state resulting from evaluating performance against expectations.
- This study examines victim satisfaction with a Dutch state compensation scheme.
Purpose of the Study:
- To investigate factors influencing violent crime victims' satisfaction with a state compensation scheme.
- To apply theories of distributive and procedural justice to victim compensation.
Main Methods:
- Surveyed 177 victims of violent crime before and after their compensation decision.
- Measured expectations regarding compensation, treatment, and information provision.
- Analyzed satisfaction based on fulfilled expectations and procedural factors.
Main Results:
- Victim satisfaction was linked to fulfilled expectations of fair treatment and adequate information.
- Satisfaction was not dependent on the fulfillment of compensation amount expectations.
- Procedure duration and approval of compensation also predicted satisfaction.
Conclusions:
- Procedural aspects, like treatment and information, are key drivers of victim satisfaction with compensation schemes.
- Focusing solely on compensation amount may not enhance victim satisfaction.
- Findings inform policy for improving support services for crime victims.
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