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E-Patient Reputation in Health Forums.

Amine Abdaoui1, Jérôme Azé1, Sandra Bringay1

  • 1LIRMM UM2 CNRS, UMR 5506, 161 Rue Ada, 34095 Montpellier, France.

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Assessing trustworthiness in online health forums is crucial. This study proposes a novel method to infer user reputation by analyzing the trust and distrust expressed in received replies, moving beyond structural social media metrics.

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Area of Science:

  • Health Informatics
  • Social Media Analysis
  • Trust Management

Background:

  • Online health forums are vital patient resources, but information reliability is a concern.
  • Self-diagnosis based on unverified information can lead to severe health consequences.
  • Existing trust models for social media often overlook message content, focusing on network structure.

Purpose of the Study:

  • To develop a novel method for assessing user trustworthiness in online health forums.
  • To analyze trust and distrust expressed within message content, not just network structure.
  • To improve the reliability of information and guidance shared in health forums.

Main Methods:

  • Identifying recipients of posts within the forum.
  • Evaluating sentiment (trust/distrust) expressed in received posts.
  • Computing a user's reputation score based on aggregated replies.

Main Results:

  • The proposed method successfully infers user trustworthiness from received replies.
  • Experimental results using a manually annotated corpus are encouraging.
  • The approach offers a content-aware alternative to structure-based trust models.

Conclusions:

  • Inferring trustworthiness from replies is a viable and effective strategy for online health forums.
  • This method enhances the assessment of information reliability beyond simple social network metrics.
  • Further research can refine reputation computation for improved health informatics.