Use of Self-Service Query Tools Varies by Experience and Research Knowledge
Gregory W Hruby1, Jessica Ancker2, Chunhua Weng1
1Department of Biomedical Informatics, Columbia University, New York, NY, USA.
Studies in Health Technology and Informatics
|August 12, 2015
Abstract:
The lack of understanding of user experience with self-service query tools is a barrier to designing effective query tools and is what propelled this study. User actions were documented and transformed into networks of actions for qualitative analysis. Proficient use of self-service query tools requires significant technical experience. To decrease the user learning curve, additional user education is necessary for novice users.
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