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Investigating the validity and usability of an interactive computer programme for assessing competence in
Natisha Sands1, Stephen Elsom2, Sandra Keppich-Arnold3
1School of Nursing and Midwifery, Deakin University, Geelong.
Abstract:
Telephone-based mental health triage services are frontline health-care providers that operate 24/7 to facilitate access to psychiatric assessment and intervention for people requiring assistance with a mental health problem. The mental health triage clinical role is complex, and the populations triage serves are typically high risk; yet to date, no evidence-based methods have been available to assess clinician competence to practice telephone-based mental health triage. The present study reports the findings of a study that investigated the validity and usability of the Mental Health Triage Competency Assessment Tool, an evidence-based, interactive computer programme designed to assist clinicians in developing and assessing competence to practice telephone-based mental health triage.
