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Checking Your Vendors' References: Don't Cut Corners.

Timothy W Boden

The Journal of Medical Practice Management : MPM

|September 25, 2015

Summary

When purchasing new medical technology, don't solely trust vendor references. Thoroughly vet vendors by comparing similar practices to ensure reliable product selection and implementation.

Area of Science:

Healthcare Management
Medical Technology Adoption
Procurement Practices

Background:

Physicians and practice managers often rely heavily on vendor assurances for major purchases.
Over-reliance on vendor-provided testimonials can lead to suboptimal technology choices.
The need for rigorous due diligence in healthcare procurement is critical.

Purpose of the Study:

To emphasize the importance of independent verification beyond vendor-supplied references.
To guide healthcare professionals in selecting appropriate and reliable medical products.
To advocate for a more critical approach to evaluating new technology acquisitions.

Main Methods:

Recommends seeking references from practices with similar characteristics (size, setting, specialty).

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Advocates for direct comparison of potential solutions with peer institutions.

Suggests moving beyond the vendor's curated list of satisfied clients.

Main Results:

Independent verification through peer comparison provides a more accurate assessment of product performance.
Matching practice profiles minimizes implementation risks and ensures better suitability.
A proactive vetting process reduces the likelihood of purchasing unsuitable or unreliable technology.

Conclusions:

Healthcare procurement requires critical evaluation and independent verification.
Comparing 'apples to apples' with similar practices is essential for informed decision-making.
Due diligence in vetting medical technology vendors and products is paramount for practice success.