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[Communication training MultiTANDEMplus – A contribution to improve communication between professional caregivers and
Inga Meyer-Kühling1, Britta Wendelstein1,2, Johannes Pantel3
11 Institut für Gerontologie, Ruprecht-Karls-Universität Heidelberg.
Pflege
|September 29, 2015
Summary
A new training program, TANDEMplus, improved communication between nursing home caregivers and physicians. This enhanced collaboration positively impacted care quality and resident well-being.
Area of Science:
- Gerontology
- Healthcare Communication
- Nursing Home Management
Background:
- Communication gaps between professional caregivers and physicians negatively impact nursing home resident care quality.
- Effective interprofessional communication is crucial for optimizing healthcare delivery in long-term care settings.
Purpose of the Study:
- To develop and evaluate a training program (TANDEMplus) aimed at enhancing communication and collaboration between nursing home caregivers and physicians.
- To empower caregivers with structured communication strategies for improved physician interaction.
Main Methods:
- Needs assessment via questionnaires for 56 caregivers and 40 physicians.
- Development of the TANDEMplus module, adapted from existing communication training.
- Training 25 lead caregivers as multipliers to deliver the TANDEMplus program.
Main Results:
- 254 individuals (caregivers, housekeeping, companions) completed the TANDEMplus training.
- Participants reported positive experiences implementing new communication strategies into practice.
- Multiplier-led training facilitated widespread adoption of improved communication techniques.
Conclusions:
- The TANDEMplus module effectively enhances caregiver awareness of their competence and facilitates structured, equal-level communication with physicians.
- Multiplier training ensures program sustainability and promotes knowledge transfer within nursing homes.
- Improved caregiver-physician communication positively influences the quality of care for nursing home residents.
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