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Patient satisfaction constructs
Muhammad Sabbir Rahman1, Aahad M Osmangani
1Faculty of Languages and Management, International Islamic University Malaysia, Gombak, Malaysia.
Purpose:
The purpose of this paper is to examine the five-factor structure of patients' satisfaction constructs toward private healthcare service providers.
Design/Methodology/Approach:
This research is a cross-sectional study. A questionnaire-based survey was conducted with previous and current Bangladeshi patients. Exploratory factor analysis was employed to extract the underlying constructs.
Findings:
Five underlying dimensions that play a significant role in structuring the satisfaction perceived by Bangladeshi private healthcare patients are identified in this study. Practical implications - The main contribution of this study is identifying the dimensions of satisfaction perceived by Bangladeshi patients regarding private healthcare service providers.
Originality/Value:
Healthcare managers adopt the five identified underlying construct items in their business practices to improve their respective healthcare efficiency while ensuring overall customer satisfaction.
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