Factors That Predict Satisfaction With Medical Care: Data From 27,212 Injured Workers Surveyed for 14 Years
Anand B Joshi1, Zachary L McCormick, Kate Sully
1Department of Orthopaedic Surgery, Duke University Medical Center, Durham, NC (Dr Joshi); Department of Physical Medicine & Rehabilitation, Northwestern McGaw Medical Center/The Rehabilitation Institute of Chicago, IL (Dr McCormick); Department of Physical Medicine & Rehabilitation, University of Pennsylvania, Philadelphia (Dr Sully and Dr Plastaras); College of Nursing, University of Florida, Gainesville (Dr Garvan).
Objective:
the aim of this study is to report satisfaction rates and identify factors predicting satisfaction in the Pennsylvania Workers' Compensation (WC) system.
Methods:
Cross-sectional survey data on satisfaction and care experience of injured workers were collected annually for 14 years with 27,712 injured workers responding.
Results:
The overall response rate was 19.44%. The overall proportion of satisfied workers was 83.97% with a range of 80.43% to 88.13%. Obtaining a correct initial diagnosis [odds ratio (OR) = 4.26], explanation of WC rights (OR = 2.58), and physician explanation of treatment options (OR = 1.83) most strongly predicted satisfaction.
Conclusions:
Injured worker satisfaction with their medical care exceeded 80% in all years surveyed. Patient perception of a correct initial diagnosis, explanation of WC rights, and explanation of treatment options were the strongest predictors of satisfaction during the 14-year study period.
Related Concept Videos
Factors Affecting Illness
For instance, risk factors are connected to illness,...
Dimensions of Health and Illness
Factors Affecting the Risk of Infection
The integrity and count of the white blood cells help the body resist pathogens and fight infection. When impaired, it reduces the body's resistance to pathogens. The acidic pH levels of the gastrointestinal, genitourinary tracts, and skin...
Factors Affecting Protein-Drug Binding: Patient-Related Factors
Age stands as a key determinant in protein-drug binding. Neonates, characterized by low albumin content, experience heightened concentrations of unbound drugs such as phenytoin and...
SBAR II: Application of SBAR
SBAR Report from a Nurse to a Health Care Provider
S: "Hello, Dr. Smith. This is Jane, RN, from the Med Surg unit. I am calling to tell you about Ms. White in Room 210, who is experiencing increased pain and redness at her incision site. Her recent...
