Interpersonal relations and nurses' job satisfaction through knowledge and usage of relational skills
Yolanda Raquel Lapeña-Moñux1, Luis Cibanal-Juan2, M Loreto Maciá-Soler2
1Department of Nursing, Universidad Jaume I, Castellón de la Plana, Spain.
Background/Rationale:
Many interpersonal labor disputes stem from the lack of communication skills and the relational problems in the interactions between health professionals.
Aims/Methods:
A qualitative study was conducted in a Spanish hospital in order to get to know how the communicative interaction between hospital nurses is like in relation to the nurses' interpersonal interaction and communication skills developed in their working relationships. Twenty-one hospital nurses between 29 and 55 years old, working in different wards, were interviewed. Open-ended interview discourses were transcribed verbatim and analyzed using qualitative content analysis.
Results:
The following four key themes were analyzed: communication and sender; communication and awareness of who has the problem; non-verbal communication; communication and recipient.
Conclusion:
The results of this study highlight the need to broaden nurses' relational-communication skills in order to increase job satisfaction.
Related Concept Videos
01:22The Professional Nurse
Communication skills: These are critical characteristics, especially speaking and listening.
01:29Levels of Communication I: Intrapersonal, Interpersonal, and Small Group
We can participate in these relationships through verbal, nonverbal, and mediated communication. We engage in verbal communication when we use words during our interaction to convey specific meanings. On the other hand, nonverbal communication refers to various factors that can impact how we understand each other—for example, facial expressions.
We interact with others using mediated technologies like the...
01:23Nurses' Legal Responsibilities II
Communication between nurses and...
01:30Current Trends in Nursing II
01:16Nurses' Legal Responsibilities III
Cultivating a culture of collaboration and mutual respect among nurses transcends mere enhancement...
01:15Techniques of therapeutic communication I: Active Listening, Sharing Observations, Validation, and Using Touch
Therapeutic communication is not the same as social interaction. Social interaction has no goal or purpose and consists of casual information sharing, whereas therapeutic communication has a plan or purpose for the conversation. Therapeutic...