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Improving Patient Satisfaction Through Computer-Based Questionnaires.

Matthew J Smith, Michael J Reiter, Brett D Crist

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    This summary is machine-generated.

    Electronic patient-reported outcome measures offer advantages over paper forms, showing higher completion rates and patient preference. This study found no significant differences in outcome data between electronic and paper surveys.

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    Area of Science:

    • Orthopedic research
    • Health informatics
    • Patient-centered care

    Background:

    • Patient-reported outcome measures (PROMs) are crucial for evidence-based decision-making in clinical practice.
    • Computer-based questionnaires may enhance data collection compared to traditional paper methods, offering improved consistency and data transfer.

    Purpose of the Study:

    • To compare the efficacy and patient satisfaction of electronic versus paper-based PROMs in orthopedic settings.
    • To identify potential advantages and disadvantages of each survey modality.

    Main Methods:

    • 308 orthopedic patients were randomized to complete either electronic or paper validated outcome forms (Penn Shoulder Score, Foot Function Index, Oswestry Disability Index, SF-36) at two visits.
    • Patient satisfaction and data completeness were assessed for each modality.

    Main Results:

    • No statistically significant differences were observed in patient-reported outcome data between electronic and paper formats.
    • Patients expressed a strong preference for electronic surveys.
    • Paper forms exhibited significantly higher rates of missed questions and lower completion rates across multiple validated instruments.

    Conclusions:

    • Electronic PROMs demonstrate superior patient engagement and data integrity in orthopedic care compared to paper-based methods.
    • Future research should explore optimizing electronic survey design and accessibility for patient convenience.