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Understanding Patient Experience Using Internet-based Email Surveys: A Feasibility Study at Mount Sinai Hospital
Matthew Morgan1, Davina Lau2, Tanaz Jivraj2
1Holds appointments in the Department of Quality and Performance Measurement, Office of Patient Experience and Outcome as well as the Department of Medicine at Mount Sinai Hospital. He is also a member of the Faculty of Medicine, University of Toronto, Toronto, Ontario.
Abstract:
Email is becoming a widely accepted communication tool in healthcare settings. This study sought to test the feasibility of Internet-based email surveys of patient experience in the ambulatory setting. We conducted a study of email Internet-based surveys sent to patients in selected ambulatory clinics at Mount Sinai Hospital in Toronto, Canada. Our findings suggest that email links to Internet surveys are a feasible, timely and efficient method to solicit patient feedback about their experience. Further research is required to optimally leverage Internet-based email surveys as a tool to better understand the patient experience.
