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Society for Acute Medicine Benchmarking Audit 2015: The Patient Perspective
Sara Pradhan1, Deysha Ratnasingham1, Christian P Subbe2
1Cochrane Building, University Hospital of Wales, Heath Park, Cardiff, Wales.
Introduction:
The Society for Acute Medicine Benchmarking Audit (SAMBA) is an annual national audit in the UK.
Methods:
In SAMBA 2015 patient feedback questionnaires were introduced to help measure the quality of patient experience on Acute Medical Units (AMUs) over a 24-hour period on 25th June 2015.
Results:
55 AMUs submitted data on 945 patients, of these 824 (87.2%) would be extremely likely or likely to recommend the AMU. Patients below the age of 50 were less likely to recommend the admitting unit (p<0.013). Positive comments were three times more common than critical comments (976 vs 323). Categories of staff attitude, quality of communication, timeliness of care and catering were dominant themes.
Conclusion:
This survey has identified key themes for patients being managed on an AMU that can be used to guide future innovations.
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