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Related Concept Videos

Techniques of therapeutic communication I: Active Listening, Sharing Observations, Validation, and Using Touch01:15

Techniques of therapeutic communication I: Active Listening, Sharing Observations, Validation, and Using Touch

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The history of therapeutic communication can be traced back to Florence Nightingale, who emphasized the importance of developing trusting relationships with patients. She taught that the presence of nurses with patients results in therapeutic healing.
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Communication is a lifelong learning process. Through therapeutic communication, nurses can collect relevant assessment data, provide education and counseling, and interact during nursing interventions. Sending and receiving messages occur through verbal and nonverbal communication techniques and can happen separately or simultaneously.
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Focusing involves centering a conversation on a message's critical elements or concepts. Focusing is valuable if the talk is vague or patients begin to repeat themselves. Sometimes, when patients are asked about their symptoms, they may go off-topic and try to tell their entire life story. Respectfully, the nurse should bring the conversation back into focus.
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Some researchers suggest that altruism operates on empathy. Empathy is the capacity to understand another person’s perspective, to feel what he or she feels. An empathetic person makes an emotional connection with others and feels compelled to help (Batson, 1991). Empathy can be expressed in several ways, including cognitive, affective, and motor. 
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Patient-centered care involves delivering care beyond inpatient hospitalization. Reflective practice can enhance a patient-centered approach. Reflective practice is a process of reasoning that considers all aspects of the present situation, including practicalities, learning from personal practice, and consideration of patient needs. Patients appreciate care decisions made while considering their input. Involving the patient in their care provides the patient with a sense of contribution rather...
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Interpersonal psychotherapy (IPT) is a structured, time-limited therapeutic approach initially developed to treat depression. It integrates key concepts from psychodynamic, humanistic, and cognitive-behavioral therapies, making it a uniquely eclectic framework. The therapy is rooted in the interpersonal theories of Adolph Meyer and Harry Stack Sullivan, as well as John Bowlby's attachment theory, and focuses on the interplay between interpersonal relationships and emotional well-being.
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Using Visual and Narrative Methods to Achieve Fair Process in Clinical Care
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Compassionate Conversations.

Sharryn Gardner1, Dominic Bray1

  • 1Southport and Ormskirk NHS Trust.

BMJ Quality Improvement Reports
|January 7, 2016
PubMed
Summary
This summary is machine-generated.

Compassionate Conversations, a ground-level initiative, significantly boosts staff engagement by focusing on individual support. This approach yields better patient and staff outcomes, addressing a key challenge in healthcare organizations.

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Area of Science:

  • Healthcare Management
  • Organizational Psychology
  • Patient Safety

Background:

  • Staff engagement is crucial for positive patient and staff outcomes, including reduced complaints and improved safety.
  • National Staff Surveys routinely measure engagement, but many organizations struggle to improve results due to perceived "management fads."
  • A gap exists in initiatives that genuinely support and motivate individual staff members.

Purpose of the Study:

  • To introduce and evaluate "Compassionate Conversations" as a novel, ground-level initiative to enhance staff engagement.
  • To assess the impact of this initiative on staff morale and perceived organizational support.
  • To explore participant feedback for refining the program's delivery and content.

Main Methods:

  • Implementation of "Compassionate Conversations" led by a Psychologist and Consultant in a supportive coaching atmosphere.
  • Conducting conversations in open or selected group settings.
  • Collecting participant feedback and ratings (9/10 or higher by 64%) and voluntary feedback (75% participation).

Main Results:

  • 64% of participants rated the Conversations 9/10 or higher.
  • 75% of participants voluntarily provided feedback.
  • Initial feedback indicated a need for broader topics beyond clinical focus, leading to wider-ranging discussions and departmental roadshows.

Conclusions:

  • Compassionate Conversations demonstrate high participant satisfaction and a positive reception.
  • The initiative's focus on individual staff support can indirectly lead to improved patient and HR outcomes.
  • Adaptability in topic and delivery, incorporating feedback, enhances the program's effectiveness and reach within healthcare settings.