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Perceptions of case management services for elderly people
1School of Social Work, Wayne State University, Detroit, MI 48070.
Health & Social Work
|August 1, 1989
Summary
This study surveyed referral agents about a case management program for seniors. While seen as good for basic needs, it was viewed as inadequate for complex health issues and lacking awareness and staff.
Area of Science:
- Gerontology
- Social Work
- Healthcare Management
Background:
- Case management is increasingly vital in the aging network for service coordination.
- Social workers need more data on the effectiveness and implementation of these programs.
- Understanding referral agent perceptions is crucial for program improvement.
Purpose of the Study:
- To gather formative data on referral agent perceptions of a specific elderly case management program.
- To identify strengths and weaknesses of the program from the perspective of those referring clients.
Main Methods:
- A survey was mailed to 259 referral agents, with 137 responding.
- Quantitative data was collected on perceptions of program appropriateness, staffing, awareness, and effectiveness.
Main Results:
- Referral agents found the program suitable for basic social support but not complex physical/mental health needs.
- The program was perceived as understaffed and lacking sufficient public awareness.
- Adequate staffing and staff commitment strongly correlated with perceived program effectiveness.
Conclusions:
- The case management program effectively addresses basic needs but requires enhancement for complex health issues.
- Addressing understaffing and increasing program awareness are key areas for improvement.
- Staffing levels and commitment are critical factors influencing the perceived success of elderly case management programs.