[Economic performance and well being in call center operators]

Area of Science:

• Occupational Health Psychology
• Organizational Behavior
• Psychological Well-being Research

Context:

• Call center operators often face high-pressure sales targets.
• The relationship between economic performance and employee well-being is under-researched.
• Understanding this link is crucial for improving workplace mental health.

Purpose:

• To investigate the association between economic performance and psychological well-being in call center employees.
• To identify specific aspects of well-being affected by economic performance.
• To explore the role of self-acceptance and interpersonal relationships.

Summary:

• Forty-nine credit card sales operators completed questionnaires on well-being, alexithymia, coping, psychopathological symptoms, and self-declared economic performance.
• Results indicate that operators with low economic performance reported lower self-acceptance and positive interpersonal relationships.
• Furthermore, low economic performance correlated with higher levels of psychopathological symptoms.

Impact:

• Preliminary findings suggest that poor economic performance negatively impacts psychological well-being in call center operators.
• This includes reduced self-acceptance, diminished positive interpersonal relationships, and increased psychological distress.
• These insights can inform interventions aimed at supporting employee mental health in performance-driven environments.