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Successful Implementation of Clinical Information Technology: Seven Key Lessons from CPOE.

G A Gellert1, V Hill2, K Bruner1

  • 1CHRISTUS Health, Health Informatics , San Antonio, TX, United States.

Applied Clinical Informatics
|January 15, 2016
PubMed
Summary
This summary is machine-generated.

Successful clinical information technology implementation relies on seven key strategies. These factors, including a customer-centric service culture, drive strong adoption of systems like Computerized Patient Order Entry (CPOE) and beyond.

Keywords:
CPOE adoptionCPOE/health informatics implementationclinical information technology implementationhealth information technology implementation

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Area of Science:

  • Health Informatics
  • Information Technology Implementation
  • Clinical Information Systems

Background:

  • Study conducted within CHRISTUS Health, a multi-state system with over 60 hospitals.
  • Focus on the Santa Rosa region, comprising four community hospitals in Texas.
  • Computerized Patient Order Entry (CPOE) implementation initiated in 2012.

Purpose of the Study:

  • To identify critical strategic and operational contributors to successful clinical information technology implementation.
  • To describe seven key strategies employed by the Health Informatics team for strong CPOE adoption.
  • To share lessons learned from a large-scale health IT implementation.

Main Methods:

  • Focused on seven high-impact strategies used by the Health Informatics team.
  • Analysis of CPOE adoption within a four-hospital CHRISTUS region.
  • Contextualized findings within existing literature on health IT best practices.

Main Results:

  • Implementation involved creating new processes to support deployment and operations.
  • Key strategies fostered a customer-centric service culture within the Health Informatics team.
  • This culture served as a foundation for broader clinical information technology adoption.

Conclusions:

  • The seven identified success factors are applicable beyond CPOE to various clinical information technology implementations.
  • These factors can enhance success across diverse hospital settings.
  • Findings are supported by literature from other institutions' IT implementations and are adaptable.