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Summary
The 1989 Omnibus Survey shows positive ASHA member and client satisfaction, with professionals adapting to technology. However, gaps exist in serving multilingual/multicultural populations and preschoolers, highlighting areas for professional development.
Area of Science:
- Speech-language pathology and audiology
- Professional practice and development
Background:
- The 1989 Omnibus Survey assessed American Speech-Language-Hearing Association (ASHA) member and consumer perceptions.
- It examined service quality, technological adaptation, and evolving client demographics.
Purpose of the Study:
- To evaluate member and consumer satisfaction with ASHA services and quality of care.
- To identify professional adaptation to technological advancements.
- To assess the preparedness of speech-language pathologists and audiologists for changing client populations, including infants/toddlers and multilingual/multicultural individuals.
Main Methods:
- The study utilized data from the 1989 Omnibus Survey.
- It involved surveying ASHA members regarding their practices, training, and perceptions.
- Consumer opinions on service quality were also collected.
Main Results:
- High satisfaction reported among ASHA members and consumers regarding services and quality.
- Significant increase in computer use among professionals indicates technological adaptation.
- Gaps identified: only 10% of professionals offer bilingual services, half lack training in multilingual/multicultural practices, and nearly half feel unqualified to serve preschoolers.
Conclusions:
- ASHA members and clients report high satisfaction and quality of services.
- Professionals are adapting to technological changes.
- There is a critical need to enhance training and skills for serving diverse populations, particularly multilingual/multicultural individuals and preschoolers.