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Quality is not a four letter word....

C M Shewan

    ASHA
    |August 1, 1989
    PubMed
    Summary

    The 1989 Omnibus Survey shows positive ASHA member and client satisfaction, with professionals adapting to technology. However, gaps exist in serving multilingual/multicultural populations and preschoolers, highlighting areas for professional development.

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    Area of Science:

    • Speech-language pathology and audiology
    • Professional practice and development

    Background:

    • The 1989 Omnibus Survey assessed American Speech-Language-Hearing Association (ASHA) member and consumer perceptions.
    • It examined service quality, technological adaptation, and evolving client demographics.

    Purpose of the Study:

    • To evaluate member and consumer satisfaction with ASHA services and quality of care.
    • To identify professional adaptation to technological advancements.
    • To assess the preparedness of speech-language pathologists and audiologists for changing client populations, including infants/toddlers and multilingual/multicultural individuals.

    Main Methods:

    • The study utilized data from the 1989 Omnibus Survey.
    • It involved surveying ASHA members regarding their practices, training, and perceptions.
    • Consumer opinions on service quality were also collected.

    Main Results:

    • High satisfaction reported among ASHA members and consumers regarding services and quality.
    • Significant increase in computer use among professionals indicates technological adaptation.
    • Gaps identified: only 10% of professionals offer bilingual services, half lack training in multilingual/multicultural practices, and nearly half feel unqualified to serve preschoolers.

    Conclusions:

    • ASHA members and clients report high satisfaction and quality of services.
    • Professionals are adapting to technological changes.
    • There is a critical need to enhance training and skills for serving diverse populations, particularly multilingual/multicultural individuals and preschoolers.

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