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Explaining Work Exhaustion From a Coping Theory Perspective: Roles of Techno-Stressors and Technology-Specific Coping
Fulvio Gaudioso1, Ofir Turel2, Carlo Galimberti1
1Department of Psychology, Università Cattolica del Sacro Cuore, Milan, Italy.
Studies in Health Technology and Informatics
|January 23, 2016
Summary
Techno-stressors like techno-invasion and techno-overload harm employee well-being, leading to job exhaustion. Adaptive coping strategies can reduce exhaustion, while maladaptive ones increase it.
Area of Science:
- Psychology
- Organizational Behavior
- Information Systems
Background:
- Techno-stressors are increasingly prevalent in the modern workplace.
- Existing research highlights the negative impact of technology on employee well-being.
Purpose of the Study:
- To develop and test a general coping theory model of techno-stressors.
- To examine the indirect effects of techno-stressors on job exhaustion.
- To differentiate the impact of adaptive and maladaptive coping strategies.
Main Methods:
- Structural equation modeling was used to analyze self-reported data.
- A sample of 242 employees from a large US organization participated.
- The study validated a theoretical model linking techno-stressors to job exhaustion.
Main Results:
- Techno-invasion and techno-overload significantly predict work-family conflict and distress.
- Adaptive coping strategies were found to reduce job exhaustion.
- Maladaptive coping strategies were found to increase job exhaustion.
Conclusions:
- Techno-stressors negatively impact employee well-being and job exhaustion.
- Coping strategies play a crucial role in mediating the effects of techno-stress.
- The findings offer practical implications for managing techno-stress in organizations.
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