Related Experiment Video
Updated: Mar 26, 2026

Prehospital Thrombolysis: A Manual from Berlin
Published on: November 26, 2013
When seconds count: A study of communication variables in the opening segment of emergency calls
Claire Penn1,2, Tom Koole1,2, Rhona Nattrass1
11 University of the Witwatersrand, South Africa.
Abstract:
The opening sequence of an emergency call influences the efficiency of the ambulance dispatch time. The greeting sequences in 105 calls to a South African emergency service were analysed. Initial results suggested the advantage of a specific two-part opening sequence. An on-site experiment aimed at improving call efficiency was conducted during one shift (1100 calls). Results indicated reduced conversational repairs and a significant reduction of 4 seconds in mean call length. Implications for systems and training are derived.
Related Concept Videos
Types of Reports III: Telephone and Verbal Reports
Here's an overview of each type:
Telephone Orders
SBAR I: Understanding the Concept
Standardized methods of communication have been developed to ensure that information is...
SBAR II: Application of SBAR
SBAR Report from a Nurse to a Health Care Provider
S: "Hello, Dr. Smith. This is Jane, RN, from the Med Surg unit. I am calling to tell you about Ms. White in Room 210, who is experiencing increased pain and redness at her incision site. Her recent...
Barriers to Effective Communication II
Cultural barriers:
Differences in values, beliefs, religion, knowledge, and tradition can significantly impact communication. Awareness of nonverbal cues is critical, especially when conversing with a patient from a different culture. What appears appropriate in one culture may be inappropriate in another.
Semantic barriers:
As a result of their tendency to use...
Introduction Cardiac Emergencies
Cardiopulmonary Resuscitation II: ACLS Airway Management

