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Getting on the same page: The effect of normative feedback interventions on structured interview ratings.

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Normative feedback interventions (NFIs) help reduce interviewer rating errors and improve structured interview reliability. While effective initially, feedback

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Area of Science:

  • Organizational Psychology
  • Human Resources Management
  • Industrial-Organizational Psychology

Background:

  • Structured interviews are crucial for hiring decisions.
  • Interviewer rating errors (leniency, severity) can impact hiring validity.
  • Normative feedback interventions (NFIs) offer a potential solution.

Purpose of the Study:

  • To propose and test a model of NFIs for structured interviews.
  • To examine the impact of NFIs on interviewer rating errors and reliability.
  • To investigate the long-term effectiveness of repeated NFIs.

Main Methods:

  • Analysis of over 20,000 structured interviews from 100+ interviewers over 4+ years.
  • Implementation and evaluation of normative feedback interventions.
  • A second study using simulated data to assess error impact on validity and hiring.

Main Results:

  • Interviewers adjusted ratings towards the norm after receiving feedback, especially lenient ones.
  • Multiple feedback waves improved prediction of rating changes compared to single-wave feedback.
  • Initial NFIs increased rating variance and agreement, but later interventions showed complex, potentially diminishing effects.
  • Leniency/severity errors affected hiring decisions but not rating validity.

Conclusions:

  • Normative feedback effectively minimizes interviewer rating differences and enhances structured interview reliability.
  • NFIs can be a valuable addition to interview structures.
  • Further research is needed to confirm long-term effectiveness and optimal implementation of interviewer feedback.