A Web-Based Mindfulness Stress Management Program in a Corporate Call Center: A Randomized Clinical Trial to Evaluate
Didier Allexandre1, Adam M Bernstein, Esteban Walker
1Kessler Foundation, West Orange, New Jersey (Dr Allexandre); Wellness Institute, Cleveland Clinic, Ohio (Ms Hunter, Drs Allexandre, Bernstein, Roizen, Morledge); Rally Health, San Francisco, California (Dr Bernstein); Quantitative Health Science, Cleveland Clinic (Dr Walker); and Revati Wellness, Lyndhurst, Ohio (Dr Morledge).
Objective:
The objective of this study is to determine the effectiveness of an 8-week web-based, mindfulness stress management program (WSM) in a corporate call center and added benefit of group support.
Methods:
One hundred sixty-one participants were randomized to WSM, WSM with group support, WSM with group and expert clinical support, or wait-list control. Perceived stress, burnout, emotional and psychological well-being, mindfulness, and productivity were measured at baseline, weeks 8 and 16, and 1 year.
Results:
Online usage was low with participants favoring CD use and group practice. All active groups demonstrated significant reductions in perceived stress and increases in emotional and psychological well-being compared with control. Group support improved participation, engagement, and outcomes.
Conclusion:
A self-directed mindfulness program with group practice and support can provide an affordable, effective, and scalable workplace stress management solution. Engagement may also benefit from combining web-based and traditional CD delivery.
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