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Enhancing Nurses' Pain Assessment to Improve Patient Satisfaction.
Diana L Schroeder1, Leslie A Hoffman, Marie Fioravanti
1Diana L. Schroeder, DNP, RN, Assistant Professor, Nursing Division, University of Pittsburgh at Johnstown, Johnstown, PA. Leslie A. Hoffman, PhD, RN, Professor Emeritus, Acute and Tertiary Care, University of Pittsburgh School of Nursing, Pittsburgh, PA. Marie Fioravanti, DNP, RN, Assistant Professor, Acute and Tertiary Care, University of Pittsburgh School of Nursing, Pittsburgh, PA. Deborah Poskus Medley RN-BC, MSN, CCRN, Nursing Education, Excela Health Westmoreland, Greensburg, PA. Thomas G. Zullo, PhD, Professor, Emeritus, Acute and Tertiary Care, University of Pittsburgh School of Nursing, Pittsburgh, PA. Patricia K. Tuite, PhD, RN, MSN, Assistant Professor, Acute and Tertiary Care, University of Pittsburgh School of Nursing, Pittsburgh, PA.
Improving nurses
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Area of Science:
- Geriatric Medicine
- Nursing Education
- Pain Management
Background:
- Patient satisfaction is crucial for healthcare reimbursement via Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) scores.
- Staff interactions significantly impact patient satisfaction with pain management.
- Older adults undergoing total joint replacement are a key demographic for this study.
Purpose of the Study:
- To enhance patient satisfaction with pain management in older adults post-total joint replacement.
- To evaluate the impact of an online educational program for nurses on pain management knowledge and patient outcomes.
- To assess the relationship between nursing education and patient satisfaction metrics.
Main Methods:
- A single-group pre-/posttest design was employed.
- Nurse knowledge was assessed using a knowledge assessment tool.
- Patient satisfaction was measured using the American Pain Society Patient Outcomes Questionnaire Revised (APS-POQ-R) and HCAHPS scores.
- A nurse focus group was conducted post-intervention.
Main Results:
- Nurses demonstrated a significant improvement in knowledge post-intervention (p < .006).
- HCAHPS scores related to patient satisfaction improved from 70.2 ± 9.5 to 73.9 ± 6.0.
- No significant change was observed in APS-POQ-R scores.
Conclusions:
- Online education can improve nurses' knowledge of pain management strategies.
- Targeted education on the link between pain management and patient satisfaction is necessary.
- Further educational strategies may be needed to enhance practice and achieve benchmark satisfaction scores.

