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Guidelines for Writing Outcome01:11

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When developing expected outcomes for a patient care plan, the nurse should adhere to the following recommendations:
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The evaluation stage signals the end of the nursing process. The nurse gathers evaluative data to assess whether or not the patient has attained the expected results. Whereas the nurse collects data in the nursing assessment to identify the patient's health concerns, the evaluation stage data determines if the indicated health issues are resolved. Evaluative data collection includes two sections: the data acquired to evaluate patient outcomes and the time criteria for data collection.
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Patients Provide Recommendations for Improving Patient Satisfaction.

Angelo D Moore1, Jill B Hamilton2, Jessica L Krusel3

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Summary

Active duty Soldiers and their families desire improved healthcare experiences. Key recommendations include reducing wait times for appointments and specialist access, and enhancing provider interpersonal skills for better patient satisfaction.

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Area of Science:

  • Health Services Research
  • Patient Experience
  • Military Health Systems

Background:

  • Patient-centered medical homes are recommended to integrate patient population input for enhanced care.
  • Many healthcare organizations fail to incorporate patient feedback into their service models.
  • Understanding patient perspectives is crucial for improving healthcare delivery, particularly within military settings.

Purpose of the Study:

  • To gather recommendations from active duty Army Soldiers and their family members on improving primary care experiences.
  • To identify specific areas for enhancement in healthcare delivery from the patient's viewpoint.
  • To inform healthcare providers and clinic leadership on actionable improvements.

Main Methods:

  • Qualitative study utilizing two open-ended questions administered to 148 active duty Army Soldiers and family members.
  • Content analysis and descriptive statistics were employed to analyze participant responses.
  • Responses were categorized into major themes: Access to Care, Interpersonal Interaction, Satisfaction of Care, and Quality of Care.

Main Results:

  • Participants expressed overall satisfaction but frequently requested reduced waiting times for appointments and specialist consultations.
  • A significant majority (82%) recommended providers improve interpersonal skills, emphasizing attentive listening, courtesy, patience, and respect.
  • Key themes identified were Access to Care and Interpersonal Interaction, highlighting areas for targeted improvement.

Conclusions:

  • Decreasing healthcare wait times is a primary concern for military families seeking better access to care.
  • Enhancing provider interpersonal skills is critical for improving patient-provider relationships and overall healthcare satisfaction.
  • Implementing patient-centered recommendations can significantly elevate the healthcare experience for active duty personnel and their families.