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Role of the nurse in managing complaints in their clinical area

William Gage1

  • 1Imperial College Healthcare NHS Trust, London, England.

Nursing Standard (Royal College of Nursing (Great Britain) : 1987)
|April 7, 2016
PubMed

Keywords:
active listeningcommunicationcomplaintscomplaints managementcomplaints procedureduty of candourprofessional issuesquality control

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