Pediatric interventional radiology clinic - how are we doing?

Area of Science:

• Pediatric Interventional Radiology
• Healthcare Management
• Patient Experience

Background:

• Establishing a dedicated pediatric interventional radiology clinic is crucial for optimal service delivery.
• Patient satisfaction is a key metric for evaluating the quality and efficiency of pediatric care.

Purpose of the Study:

• To assess the efficiency and parent satisfaction within a pediatric interventional radiology clinic.
• To identify specific areas for service improvement in pediatric interventional radiology care.

Main Methods:

• A mixed-methods approach combining quantitative (waiting times, visit duration, time allocation; n=91) and qualitative (parental satisfaction surveys; n=80) data.
• Quantitative analysis of clinic operational metrics.
• Qualitative assessment of parental perceptions regarding information, consent, and overall satisfaction.

Main Results:

• Average clinic visit duration was 56 minutes, with mean wait times of 10-11 minutes for nurses and physicians.
• Nurses and physicians dedicated 28 and 21 minutes, respectively, to family consultations.
• 83% of parents reported satisfaction, with 94% finding pre-procedure consent beneficial; only 5% expressed dissatisfaction with time efficiency.

Conclusions:

• The pediatric interventional radiology clinic demonstrates high levels of patient/parent satisfaction.
• Clinic efficiency is generally satisfactory, though adherence to scheduling protocols presents an opportunity for enhancement.