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Healthcare quality maturity assessment model based on quality drivers.

Nadia Ramadan1, Mazen Arafeh1

  • 1Department of Industrial Engineering, The University of Jordan, Amman, Jordan.

International Journal of Health Care Quality Assurance
|April 28, 2016
PubMed
Summary

This study introduces a quantitative tool to assess healthcare quality maturity. It helps organizations identify current status, pinpoint quality gaps, and track progress using six key drivers.

Keywords:
Healthcare quality driversHealthcare quality managementMaturity levelModelQuality assessmentQuality meter

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Area of Science:

  • Healthcare Management
  • Quality Improvement
  • Organizational Maturity

Background:

  • Healthcare organizations exhibit varied readiness for quality management systems.
  • Assessing quality maturity is crucial for enhancing patient care and operational efficiency.

Purpose of the Study:

  • To develop a quantitative tool for assessing quality maturity levels in healthcare organizations.
  • To provide a standardized method for evaluating healthcare quality management systems.

Main Methods:

  • A model proposing five quality maturity levels: chaotic, primitive, structured, mature, and proficient.
  • Assessment is based on six quality drivers: top management, people, operations, culture, quality focus, and accreditation.

Main Results:

  • The model enables healthcare managers to identify current quality status and shortcomings.
  • It facilitates the evaluation of ongoing progress in quality management.

Conclusions:

  • The developed model and interactive tool offer a practical approach to measuring healthcare quality maturity.
  • The six quality driver scales effectively gauge provider maturity on a unified quality meter.